Returns & Exchanges
At Lucky's Exotic Bodega, we prioritize the quality of our rare snacks and beverages; however, due to the perishable nature of food, we only accept returns on non-perishable merchandise or items damaged during transit.
Inspect Your Haul
Please examine your exotic snacks immediately upon delivery and document any damage or discrepancies with clear photographs.
Contact the Bodega
Email our support team within 48 hours of delivery with your order number and photos to initiate a claim for damaged or incorrect items.
Verification Process
Our team will review your request to ensure it meets our quality standards and safety protocols for food-related returns.
Receive Credit or Replacement
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing